Maintenance Contract Details

Software Maintenance and Tech Support Contract
The Project System® and TPS Mobile® with Dove Net Technologies, LLC

By maintaining and Active Maintenance Contract, your company is entitled to updates to The Project System including standard features, enhancements and corrections. Occasionally, Dove Net Technologies, LLC will add Special Called out Features or Modules that you can elect to purchase but you must keep your Contract “Active” to have access to these new features.

Additionally, you have access to our award-winning Tech Support staff reachable by phone or by email. We provide support between the hours of 9AM-5PM EST. Emergency Support is available on 24 x 7 basis for system down type of problems.

Additionally, you are entitled to after-hours support for Emergencies such as system down or other critical issues.

Finally, you are entitled to Emergency Recovery Support where we will help you recover your system from a system failure / crash using a valid Backup / Restore.

Training on System Functions or Training of Replacement Key Staff after the initial 90 days is Billable.

Consulting, Custom Programming and Report Writing using Crystal Reports or other tools is Billable.

The amount charged on the Software Maintenance Contract is based on 20% of the current Retail Value of The Project System for the features that you have purchased including the base application, workstations, additional features, etc. In some cases, we also charge the same 20% on extensive custom programming.

Additionally, as you add additional workstations and purchase features, additional charges are added to your cost on the maintenance contract based on the 20% Rule above.

If you elect to forgo the keeping of your Contract “Active,” your company will be removed from the Tech Support Data Register and we will not provide any support including what might be considered emergency support i.e. to get your system functional when you are down.

Should you elect at some time in the future to come back on Contract you will be required to provide a Credit Card at that time, to bring your account up to current status. This means that your Maintenance Contract must be paid in full and brought to current status with a 2-year maximum allowed for Out-of-Service. After two years, you will be required to re-purchase The Project System software before any Tech Support can be provided.

Your Maintenance Contract is “Due upon Receipt” with a 30-day grace period from the date of the Invoice. If payment has not been received within 30 days of the date of the Invoice your company will be removed from the Tech Support Data Register.

Your Investment in your company with The Project System is worth securing and our time is for the benefit of those Clients who keep “Active,” their Maintenance Contract with Dove Net Technologies, LLC.

Management, Dove Net Technologies, LLC